Privacy Policy

At Maison Karseell, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our website, place an order, contact us, or subscribe to our emails, we may collect the following information:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order details
• IP address
• Device and browser information
• Website activity and browsing behavior

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Send order confirmations and tracking updates
• Provide customer support
• Process payments securely
• Improve our website and shopping experience
• Prevent fraud and unauthorized transactions
• Send marketing emails, if you have subscribed or consented
• Comply with legal and regulatory obligations

3. Payment Information

Payment information is processed securely by third-party payment providers. Maison Karseell does not store your full credit card information.

Payment providers may collect and process your information according to their own privacy policies and security standards.

4. Shipping and Fulfillment

To deliver your order, we may share your name, address, phone number, email address, and order details with shipping carriers, fulfillment partners, and logistics providers.

This information is used only for order processing, delivery, tracking, and customer support purposes.

5. Email Marketing

If you subscribe to our newsletter or agree to receive marketing communications, we may send you promotional emails, product updates, offers, and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve your browsing experience, analyze website traffic, remember your preferences, and support advertising campaigns.

You can disable cookies in your browser settings, but some website features may not function properly.

7. Analytics and Advertising

We may use third-party tools such as analytics platforms, advertising networks, and social media pixels to understand customer behavior and improve our marketing.

These tools may collect information about your device, browsing activity, and interactions with our website.

8. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

• Payment processors
• Shipping carriers
• Fulfillment partners
• Email marketing platforms
• Analytics providers
• Advertising platforms
• Customer support tools
• Legal or regulatory authorities when required by law

9. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, legal compliance, and business records.

11. Your Rights

Depending on your country or region, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain types of processing
• Withdraw consent for marketing communications
• Request a copy of your personal data

To exercise your rights, please contact us using the email address below.

12. International Customers

Maison Karseell serves customers in multiple countries. By using our website, you understand that your information may be processed in countries outside your country of residence.

We take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

13. Children's Privacy

Our website is not intended for children under the age of 13, or the minimum legal age in your country of residence.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Your continued use of our website after updates are posted means you accept the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: support@maisonkarseell.com