Terms of Service

Welcome to Maison Karseell. By accessing our website and purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our website.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a legal guardian.

You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.

2. Product Information

We make every effort to display our products, descriptions, images, prices, and availability as accurately as possible.

However, we do not guarantee that all information on our website is always error-free, complete, or current. Product packaging, colors, and appearance may vary slightly from images shown on the website.

3. Orders and Payment

When you place an order, you agree to provide accurate, complete, and current information, including your name, email address, billing address, shipping address, and payment details.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, suspicious, or in violation of our policies.

4. Pricing and Availability

Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.

We are not responsible for pricing errors, typographical errors, or product availability issues. If an error occurs, we may cancel the order and issue a refund.

5. Shipping and Delivery

Shipping times may vary depending on the destination country, customs procedures, and shipping carrier.

Estimated delivery times are not guaranteed. Maison Karseell is not responsible for delays caused by customs, local postal services, weather, holidays, or circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information.

6. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

7. Returns and Refunds

Returns, refunds, replacements, and cancellations are handled according to our Return & Refund Policy.

For hygiene and safety reasons, opened or used beauty, hair care, or personal care products may not be eligible for return.

8. Lost, Delayed or Delivered Packages

If a package appears to be lost in transit, we may open an investigation with the shipping carrier.

A package is not considered lost while it is still in transit or showing tracking updates.

If the carrier officially confirms that the package was lost, we may offer a replacement or refund, depending on the case.

If tracking shows that the package was delivered, Maison Karseell is not responsible for stolen, misplaced, or unclaimed packages. However, we will do our best to assist you with the investigation.

9. Personal Care Product Disclaimer

Our products are intended for external use only. Individual results may vary depending on hair type, hair condition, routine, and frequency of use.

Please read all product instructions before use. If irritation or an allergic reaction occurs, discontinue use immediately and consult a qualified professional.

10. Intellectual Property

All content on this website, including text, images, graphics, logos, product names, designs, and branding, is the property of Maison Karseell or its licensors.

You may not copy, reproduce, distribute, or use our content without written permission.

11. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, marketing, and customer support.

We are not responsible for the actions, policies, or practices of third-party providers.

12. Limitation of Liability

Maison Karseell shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.

Your use of our website and products is at your own risk.

13. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Changes will be posted on this page. Continued use of our website after changes are posted means you accept the updated terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: support@maisonkarseell.com